Returns and Refund Policy

Effective Date: 11/7/2023

 

This Returns and Refund Policy outlines our procedures and guidelines for returning and refunding digital and physical goods purchased through Nexus. By making a purchase on Nexus, you agree to comply with this Returns and Refund Policy.

 

  1. Digital Goods:

1.1. Digital Downloads: Some products available for purchase on Nexus may be digital goods, such as eBooks, music, videos, or software. Due to the nature of digital goods, all sales of digital downloads are final and non-refundable.

 

1.2. Technical Issues: If you encounter technical issues with a digital download, please contact our Customer Support within 7 days of purchase. We will make reasonable efforts to assist you in resolving the issue.

 

  1. Physical Goods:

2.1. Damaged or Defective Items: If you receive a damaged or defective physical item, please contact our Customer Support within 3 days of receiving the item. We will provide instructions for returning the item and may offer a replacement or a refund.

 

2.2. Returns for Other Reasons: If you wish to return a physical item for reasons other than damage or defect, please contact our Customer Support within 3 days of receiving the item. Returned items must be in their original condition and packaging. You may be responsible for return shipping costs, and a restocking fee may apply.

 

  1. How to Request a Refund:

To request a refund for eligible items, please follow these steps:

 

3.1. Digital Goods: Refunds for digital goods are generally not provided. If you encounter technical issues, please contact Customer Support for assistance.

 

3.2. Physical Goods: If you are eligible for a refund for a physical item, please contact Customer Support with the following information:

  • Your order number
  • Description of the item you wish to return
  • Reason for the return
  • Your contact information
  1. Refund Processing:

4.1. Digital Goods: If a refund for a digital good is approved due to technical issues, we will process the refund within 7 days of approval. The refund will be issued using the same payment method used for the original purchase.

 

4.2. Physical Goods: Refunds for returned physical items will be processed within 3 days of receiving the returned item. The refund will be issued using the same payment method used for the original purchase, minus any applicable restocking fees.

 

  1. Contact Us:

If you have any questions, concerns, or inquiries about our Returns and Refund Policy for digital and physical goods, please contact us at support@nexuss.fun.

By making a purchase on Nexus, you acknowledge and agree to the terms outlined in this Returns and Refund Policy. Thank you for using our services!